Returns
Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a return, you must provide valid proofs in terms of email/calls and a clear case study where our service team has failed to provide satisfactory services or solutions.
Some types of service packages are exempt from being returned such as Amazon Virtual Assistant, Shopify Design & Development, Product Videos, and Search & Rescue packages — these cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your details with valid proof. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment or Bank transfer, within a certain amount of days (usually 14 days).
Contact Us
If you have any questions about our Refund Policy, please contact us at admin@tmfoz.com.